Frequently Asked Questions
Everything you need to know about shopping with IP Trading Pty Ltd.
Are the products sold by IP Trading Pty Ltd new or refurbished?
We offer a diverse range of hardware including brand-new, factory-sealed equipment as well as high-quality refurbished units that have undergone rigorous testing to meet industry standards.
What shipping methods do you offer for international orders?
We provide global shipping via major carriers such as FedEx, DHL, and UPS. Shipping costs and delivery timelines are calculated at checkout based on the destination and weight of the order.
Does my purchase come with a warranty?
Yes, all hardware sold by IP Trading Pty Ltd includes a standard warranty. The duration varies by product type and condition, typically ranging from 90 days for refurbished items to full manufacturer warranties for new equipment.
What is your return policy for faulty electronics?
If you receive a defective item, please contact our support team within 14 days of receipt. We will issue a Return Merchandise Authorization (RMA) and provide a replacement or a full refund upon inspection.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and direct bank wire transfers. For established corporate clients, we may also offer credit terms subject to approval.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your shipment in real-time.